Last updated: April 1, 2026
These Terms and Conditions (“Terms”) outline the rules for accessing and using https://mercedmover.com (the “Website”) as well as the moving and related services (the “Services”) offered by California Movers (“Company,” “we,” “us,” or “our”). By visiting the Website or using our Services, you agree to comply with and be legally bound by these Terms.
1. Use of the Website
You must be at least 18 years old and capable of entering into a legally binding agreement in order to use the Website or book our Services.
You agree to provide complete, accurate, and current information when requesting quotes, making bookings, or submitting forms. You are responsible for safeguarding any account details and for all activities conducted under your identity or contact information.
We reserve the right to restrict access to the Website, decline service, or cancel bookings at our discretion if these Terms are breached or the Services are misused.
2. Quotes, Estimates, and Bookings
All quotes and estimates provided by California Movers rely on the information you supply, including the volume of items, accessibility of locations, travel distance, and any special requirements disclosed.
Quotes are indicative only and may change if actual moving conditions differ from the original details. Final pricing is based on the Services delivered.
Certain bookings may require a deposit or pre-authorization. Payment, cancellation, and booking terms will be outlined in your confirmation or a separate agreement. You are responsible for reviewing all booking details and notifying us of any inaccuracies.
3. Customer Responsibilities
By booking our Services, you agree to the following:
Ensure all items are properly packed and ready unless packing services are included.
Provide safe and clear access at pickup and delivery points, including necessary permissions or permits.
Notify us in advance about fragile, valuable, or oversized items requiring special handling.
Follow all applicable laws and building regulations related to your move.
Confirm that you own the items or are authorized to arrange their transport.
4. Excluded and Prohibited Items
We reserve the right to decline transportation of certain items, including:
Hazardous, flammable, explosive, or dangerous substances.
Illegal items or anything prohibited by law.
Perishables, live animals, or plants unless previously agreed in writing.
You are fully responsible for any consequences if prohibited items are included without our approval.
5. Payment Terms
Payment requirements are specified in your estimate or booking confirmation. Typically, a deposit is required in advance, with the balance due after completion.
Additional charges may apply for extra services, delays, or changes not included in the original quote.
Failure to pay on time may result in late fees and, where permitted, retention of goods until payment is received.
6. Cancellations and Rescheduling
Cancellation and rescheduling are subject to the terms outlined in your booking confirmation.
Insufficient notice may lead to loss of deposit or additional charges.
We may also reschedule due to circumstances beyond our control, such as weather or operational issues.
7. Liability for Loss or Damage
Our liability is limited as permitted by law and defined in your moving documents.
You must inspect items upon delivery and report any damage promptly.
Compensation depends on the selected coverage. We are not responsible for events beyond our control.
8. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect or consequential damages, including loss of profits or data.
Our total liability will not exceed the amount paid for the specific Service.
Nothing limits liability where it cannot legally be excluded.
9. Intellectual Property
All Website content is owned by California Movers or its licensors and protected by law. Unauthorized use is prohibited.
10. Privacy
Your use of the Website is also governed by our Privacy Policy, which forms part of these Terms.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the jurisdiction where California Movers is based.
Disputes should first be resolved informally. If not, they will be handled by the appropriate courts in that jurisdiction.
12. Changes to These Terms
We may update these Terms periodically. Continued use of the Website indicates acceptance of any changes.
13. Contact Information
For questions regarding these Terms, you can contact us via:
Contact form on https://mercedmover.com
Email: [email protected]